Chimney, fireplace and dryer vent questions, answered
Straight answers from Sweeps N Ladders, a family-owned chimney, fireplace, dryer vent and siding company based in Celina, Texas and serving McKinney, Prosper, Frisco, Plano, Allen and the rest of North Texas. Don't see your question here? Call and talk to a real person.
- General questions
- Chimney Cleaning & Sweeping
- Chimney Repair
- Dryer Vent Cleaning
- Fireplace Inspection
- Fireplace Remodel
- Fireplace Repair
- Gas Fireplace Repair
- Siding
- Service area: Chimney Cleaning Allen
- Service area: Chimney Cleaning McKinney
- Service area: Chimney Repair Plano
- Service area: Chimney Sweep Celina
- Service area: Chimney Sweep Frisco
- Service area: Chimney Sweep Prosper
General questions
How often should I have my chimney cleaned?
The National Fire Protection Association recommends an inspection at least once a year. If you burn wood regularly, plan on a cleaning every year too.
How do I know my chimney needs attention?
Watch for a smoky smell, smoke drifting into the room, black flakes in the firebox, a damper that sticks, or water stains near the chimney. Any one of those is worth a call.
Do I need chimney service if I only use a gas fireplace?
Yes. Gas burns cleaner than wood, but the vent still needs a yearly look. Birds nest in gas vents, liners can corrode, and a blocked vent can push carbon monoxide back into the house. A quick annual inspection keeps it safe.
What's the difference between a Level 1, 2 and 3 inspection?
A Level 1 is the yearly check of everything we can see and reach, for a chimney you use the same way every year. A Level 2 adds a camera run through the whole flue and is the right call when you're buying or selling a home, switching fuel types, or after a chimney fire or storm. A Level 3 is rare: it means opening up part of the wall or chimney to reach a hidden problem we already suspect.
Do you give free estimates?
Yes. We'll show you what we find and tell you plainly what needs doing now and what can wait. Call (469) 777-8432 to set one up.
What areas do you serve?
We're based in Celina and work every day across McKinney, Prosper, Frisco, Plano, Allen and the communities around them. If you're not sure we cover your street, just call and ask.
Chimney Cleaning & Sweeping
Learn more →How often should my chimney be cleaned?
The National Fire Protection Association recommends an inspection every year. If you burn wood regularly, schedule a cleaning every year as well.
Do gas fireplaces need chimney cleaning too?
Yes, but less often than wood-burning fireplaces. Gas doesn't leave creosote, but the vent can still collect debris, bird nests and corrosion that block exhaust and push carbon monoxide back into the house. A yearly inspection and vent check keeps a gas fireplace venting safely.
How long does a sweep take?
It depends on the chimney's height, its condition and how much buildup we find, so we never rush it. Every visit includes the inspection, the sweep and a full cleanup, and you get an arrival window when you book. Call (469) 777-8432 to get on the schedule.
Will it make a mess in my living room?
No. We lay drop cloths from the door to the fireplace, seal off the fireplace opening and run HEPA-filtered vacuums the whole time, so the soot stays in the chimney and out of your house. When we leave, the only difference should be a clean, safe chimney.
Chimney Repair
Learn more →How do I know if my chimney needs repair?
Water stains, crumbling mortar, a damaged cap, or rust on the damper are the most common signs. When in doubt, an inspection will tell you for sure.
Can you match my existing brick?
Yes, we match brick color, size and texture as closely as possible. Older North Texas brick has weathered for years, so a fresh repair can look a little brighter at first and blends in as it ages. We show you the options before any work starts.
Do you repair gas fireplace chimneys too?
Yes. Gas fireplace chimneys and vents get the same repairs as wood-burning ones, including chimney caps, crowns, liners, flashing and leaks. A damaged cap or liner on a gas unit can let water in or block exhaust, so it's worth fixing early.
How long does a typical repair take?
It depends on the repair. Caps, crowns and flashing are usually straightforward, while relining a flue or rebuilding brickwork is a bigger job. Your free estimate lays out the scope and the schedule before we start, so you know exactly what to expect.
Dryer Vent Cleaning
Learn more →How often should dryer vents be cleaned?
Once a year for most households, more often if you do frequent laundry, have a long vent run, or notice clothes taking longer than usual to dry.
How do I know if my vent is blocked?
Common signs are clothes that take more than one cycle to dry, a dryer or laundry room that feels hot, a burning smell, or an outside vent flap that barely opens. If it's been more than a year since your dryer vent was cleaned, it's time.
Does this include the lint trap in the dryer itself?
Yes. We clean the lint screen housing and the full vent run, from the back of the dryer to where it exits the house. Clearing the whole path is what lowers the fire risk and brings drying times back down.
How long does the service take?
It depends on the length of the vent run and where it exits, since rooftop and long runs take more work. You get an arrival window when you book, and we clean up before we leave. Call (469) 777-8432 to schedule.
Fireplace Inspection
Learn more →What's the difference between a Level 1, 2 and 3 inspection?
Level 1 is a visual check of accessible areas for routine, ongoing use. Level 2 adds a camera inspection of the flue and is typical after a sale, an appliance change, or a chimney fire. Level 3 involves opening up concealed areas when serious damage is suspected.
Do I need an inspection every year?
Yes. The National Fire Protection Association recommends a chimney and fireplace inspection at least once a year, even if you only use it a few times. It's the easiest way to catch cracks, blockages and creosote before they turn into a fire risk or an expensive repair.
How long does an inspection take?
It depends on the level. A Level 1 inspection is part of a standard visit, and a Level 2 takes longer because we run a camera through the whole flue. We'll tell you which level you need and give you an arrival window when you book.
Will I get a written report?
Yes. You get a photo report of what we found, so you can see the condition of your chimney for yourself. It's also useful documentation when you're buying or selling a home in North Texas.
Fireplace Remodel
Learn more →How long does a fireplace remodel take?
Most surround refreshes take a few days. Full firebox rebuilds or larger stone work can take a week or more, we'll give you a real timeline before starting.
Can you work with my existing mantel?
In most cases, yes. If your mantel is solid and you like it, we can build the new surround around it. If it's damaged or doesn't fit the new look, we'll walk you through the options and show you the plan before we start.
Do you handle gas line changes during a remodel?
Yes, we coordinate it for you. Gas line work is done by a licensed gas plumber, and we schedule it as part of your remodel so the whole project stays on one plan with one point of contact.
What materials do you work with?
Stone, stacked stone, tile, wood and painted brick are the most common, along with new mantels and hearths. We'll help you choose a material that fits your home and how you use the fireplace, and you'll see the plan before we start.
Fireplace Repair
Learn more →Why does my fireplace smoke into the room?
Usually a draft problem, a dirty flue, a damper that isn't opening fully, or a chimney that's too short relative to the roofline. We'll diagnose the actual cause before recommending a fix.
Can a cracked firebox be repaired, or does it need to be replaced?
It depends on the crack. Hairline cracks in firebrick can usually be repaired with high-heat refractory mortar. Loose or missing bricks, or cracks that go all the way through, usually mean rebuilding that section. We show you photos and tell you straight which one you need.
Do you repair wood-burning inserts too?
Yes. We service and repair wood-burning fireplace inserts, including the liner, connections, gaskets and doors. An insert that smokes, drafts poorly or won't seal properly is worth having checked before you burn in it again.
How much does a typical fireplace repair cost?
It depends on what's wrong, so we look before we quote. Every repair starts with a free estimate that explains what we found and what it will cost, with no hidden fees. Call (469) 777-8432 to set one up.
Gas Fireplace Repair
Learn more →Is it normal for a gas fireplace to smell when first turned on?
A light odor for the first few minutes of the season is normal as dust burns off. A strong or lingering smell is not. Leave the house, call your gas company from outside, and call us once it is safe.
How often should a gas fireplace be serviced?
Once a year, ideally in early fall before you start using it. An annual service cleans the burner and pilot, checks the gas connections and the vent, and catches small problems before they keep your fireplace from lighting on the first cold night.
Why won't my pilot light stay lit?
The most common causes are a dirty or worn thermocouple or thermopile, a dirty pilot assembly, or a draft blowing the flame out. Those are usually simple repairs. If you ever smell gas, get everyone outside first and call your gas company, then call us.
Can you work on any brand of gas fireplace?
We service and repair most major gas fireplace brands, including inserts, log sets and direct-vent units. Call (469) 777-8432 with the make and model if you have it, and we'll tell you up front whether we can help.
Siding
Learn more →Does insurance cover storm-damaged siding?
Often, yes, especially for hail and wind damage. We can document the damage with photos to support your claim, though you'll need to check your specific policy.
Can you match my existing siding?
We match style, profile and color as closely as possible. Siding that has faded in the Texas sun won't always be an exact match, so we show you the closest options before any work starts and recommend where to blend repairs.
Do you work on both vinyl and other siding materials?
Yes. We repair and install vinyl siding along with soffit and fascia, and we handle other common siding materials too. Tell us what's on your home when you call and we'll explain how we'd approach it.
How quickly can you get to storm damage?
Call as soon as you notice it. Storm-damaged siding can let water in behind the wall, so we treat it as a priority and get someone out to assess it as soon as the schedule allows. We document the damage with photos you can use for your insurance claim.
Service area: Chimney Cleaning Allen
Learn more →My Allen home is 20 or more years old. What should I watch for?
Chimneys this age often have worn caps, cracked crowns and damaged liners. A cleaning and inspection will show you what needs attention now and what can wait.
How often should I have my chimney cleaned?
If you burn wood regularly, plan on a sweep and inspection every year. The National Fire Protection Association recommends a yearly inspection for every chimney.
How quickly can you get out to Allen?
Call (469) 777-8432 and a team member will find the soonest opening, usually within the week.
What other areas do you serve?
We also serve McKinney, Prosper, Celina, Frisco and Plano.
Service area: Chimney Cleaning McKinney
Learn more →Do you service the older homes near Downtown McKinney?
Yes, older masonry chimneys are some of the most common we work on, and we know to look closely at mortar and liner condition on homes of that age.
How far outside McKinney do you travel?
We also serve Prosper, Celina, Frisco, Plano and Allen.
Do new homes in McKinney need chimney cleaning too?
Yes. Even a brand-new chimney should be inspected before its first fire, because construction debris and missing parts are common. After that, a yearly check keeps it that way.
How quickly can you get out to McKinney?
Call (469) 777-8432 or send a call-back request, and we'll get you the soonest open time on the schedule.
Service area: Chimney Repair Plano
Learn more →How do I know if my Plano home's chimney needs repair?
Water stains, crumbling mortar, a damaged cap, or rust on the damper are the most common signs, especially in Plano's older neighborhoods. When in doubt, an inspection will tell you for sure.
How far outside Plano do you travel?
We also serve McKinney, Prosper, Celina, Frisco and Allen.
Can you match brick in an older Plano home?
We match color, size and texture as closely as we can. Brick on older Plano homes has weathered for decades, so a new patch can look a little brighter at first and blends in over time. We'll go over the options with you before any work starts.
Do you handle insurance claims for storm damage?
Your insurance company decides what's covered, so it's worth calling them first. We can inspect the damage and give you a clear estimate for the repair to share with your adjuster.
Service area: Chimney Sweep Celina
Learn more →Are you really based in Celina?
Yes. Sweeps N Ladders is a family business based in Celina. Paul runs the work in the field and our team answers the phone.
Do you work on older brick chimneys near the square?
Yes. Older masonry chimneys are some of the most common we work on. We check mortar, crown and liner condition and show you photos of what we find.
How often should I have my chimney cleaned?
If you burn wood regularly, plan on a sweep and inspection every year. The National Fire Protection Association recommends a yearly inspection for every chimney.
How quickly can you get out to my Celina home?
Celina is our home base, so we can often come the same week. Call (469) 777-8432 to get on the schedule.
Service area: Chimney Sweep Frisco
Learn more →Does a newer Frisco home really need a chimney sweep?
Yes. Even a chimney used only a handful of times a year builds up creosote, and builder-grade construction isn't a guarantee it was finished or vented correctly. A first sweep and inspection is worth doing before your first fire.
How far outside Frisco do you travel?
We also serve McKinney, Prosper, Celina, Plano and Allen.
Do you work with HOA scheduling requirements?
Yes. Let us know your HOA's rules on work hours or parking when you book, and we'll plan the visit around them.
How quickly can you get out to Frisco?
Call (469) 777-8432 or send a call-back request, and we'll get you the soonest open time on the schedule.
Service area: Chimney Sweep Prosper
Learn more →My Prosper home is only a few years old. Does the chimney need cleaning?
Yes. If you burn wood, plan on a sweep and inspection every year, even in a new home. Builders do not always install caps and screens correctly, and we often find nests or debris in newer chimneys.
Do you work on gas fireplaces in Prosper?
Yes. Many Prosper homes have gas fireplaces. We clean, inspect and repair them, and we can tell you if the logs, burner or pilot need attention.
How quickly can you get out to Prosper?
We are based in Celina, a short drive away. Call (469) 777-8432 and a team member will find the soonest opening, usually within the week.
What other areas do you serve?
We also serve Celina, McKinney, Frisco, Plano and Allen.